Privacy Policy

In this Privacy Policy, 'us', 'we' or 'our' means Improve Psychology Pty Ltd ACN 681 324 738 trading as Mind Your Monkey Psychology of Level 7, 88 Green Street, Cremorne Victoria 3121.

We are committed to respecting your privacy.

Our Privacy Policy sets out how we collect, use, store and disclose your personal information, including health information.

Because we provide a health service, we are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), and by the Health Records Act 2001 (Vic) and the Health Privacy Principles in respect of health information we handle in Victoria.

Our registered psychologists are also bound by professional confidentiality obligations.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. It includes health information, which is information about your health, your healthcare and health services provided to you. Health information is sensitive information and receives a higher level of protection under the law.

What personal information do we collect?

We may collect the following types of personal information:

• name, date of birth and contact details, including mailing or street address, email address and telephone number;
• if you are a client or prospective client of our psychology services:
  • emergency contact details;
  • information relevant to your care, including your presenting concerns, personal and health history, referral information and correspondence with other treating practitioners;
  • the clinical records our psychologists are professionally required to keep; and
  • billing information, including Medicare and private health fund details, if applicable;
• if you participate in one of our workplace programs:
  • your employer, role and work contact details for program administration;
  • attendance information; and
  • any responses you choose to provide in program surveys, assessments or facilitated sessions;
• if you are a contact at an organisation we work with or may work with:
  • your business contact details; and
  • information about your organisation relevant to designing and delivering our programs;
• your device ID, device type, IP address, statistics on page views, traffic to and from our website and standard web log information;
• details of the services we have provided to you or that you have enquired about, including any additional information necessary to deliver those services and respond to your enquiries;
• information you provide to us through surveys; and
• any other personal information that may be required in order to facilitate your dealings with us.

We endeavour to collect your information directly from you, including through enquiries, the intake and assessment process, sessions, forms and correspondence. However, in some circumstances we may collect your information from third parties, such as a referrer or another treating practitioner with your consent, your employer for the limited purpose of administering a workplace program (such as your name and work email address), or from a publicly available record.

We only collect health information and other sensitive information with your consent, or where the collection is otherwise required or authorised by law. By completing our intake process and participating in our services, you consent to us collecting the health information reasonably necessary to provide those services. You may withdraw your consent at any time, although this may affect our ability to continue providing services to you.

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. The Privacy Act contains certain exemptions in relation to employee records; where appropriate we make use of relevant exemptions.

You may deal with us anonymously or using a pseudonym where it is lawful and practicable, for example when making a general enquiry. It is not practicable for us to provide psychology services anonymously, because we are professionally required to maintain accurate clinical records.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

• to provide our psychology services, including intake, assessment, treatment and referral;
• to design, deliver and evaluate our workplace and resilience programs;
• to communicate with you, including appointment scheduling and responding to enquiries;
• to process payments and manage our accounts, including Medicare and health fund claims, if applicable;
• to operate, protect, improve and optimise our website, services and business, such as to perform analytics and conduct research, including through de-identified analysis;
• to send you service, support and administrative messages, reminders and information requested by you;
• to comply with our legal and professional obligations, including the record keeping obligations of registered psychologists, to resolve any disputes and to enforce our agreements; and
• to consider your employment application.

What does your employer receive if you participate in a workplace program?

If you participate in a program arranged by your employer, your employer engages us and may provide us with your name and work contact details for administration. However:

• anything you say in a facilitated session, and your individual responses to any program survey or assessment, are treated as confidential to you;
• reporting to your employer is provided only on a de-identified and aggregated basis, and only where the group size is large enough that individuals cannot reasonably be identified; and
• we do not tell your employer whether you have sought or received individual psychology services from us.

The only exceptions are where you expressly consent, where we are required or authorised by law to disclose information, or where disclosure is necessary to lessen or prevent a serious threat to life, health or safety.

Do we use your personal information for direct marketing?

We may send you direct marketing communications and information about our services, in accordance with the Spam Act 2000 (Cth) and the Privacy Act 1988 (Cth). We do not use health information for direct marketing. You may opt out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (such as an unsubscribe link).

To whom do we disclose your personal information?

We do not sell personal information. We may disclose personal information for the purposes described in this Privacy Policy to:

• our team members and related bodies corporate, on a need to know basis;
• your general practitioner, a referrer or another treating practitioner, with your consent;
• third party suppliers and service providers, including secure practice management software, information technology, telehealth, accounting and payment providers, under obligations of confidentiality;
• in de-identified form, for professional supervision and peer consultation, which is a standard professional practice for psychologists;
• our professional advisers and insurers where reasonably necessary;
• anyone to whom our assets or businesses (or any part of them) are transferred, subject to the obligations described below under 'How long do we keep your information?';
• other persons, including government agencies, regulatory bodies and law enforcement agencies, as required, authorised or permitted by law, including in response to a court order or subpoena, to comply with mandatory reporting obligations (for example in relation to child safety), or where necessary to lessen or prevent a serious threat to life, health or safety.

Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to cloud service providers and cloud based platforms used by us (including Xero platform) located in the United States of America. Clinical records are stored in Australia using Halaxy system. Where we disclose personal information overseas, we take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

Using our website and cookies

We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use cookies or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your device. You can disable cookies through your internet browser but our website may not work as intended for you if you do so. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure, and we use a number of physical, administrative, personnel and technical measures to protect your personal information, including Two-factor authentication and secure locked filing storage. However, we cannot guarantee the security of your personal information.

How long do we keep your information?

We retain health records for the periods required by law and professional standards. In Victoria, health records must generally be kept for at least seven years after the last occasion on which a service was provided or, for a person who was under 18 years of age when the record was made, until the person turns 25.

If our practice is sold, transferred or closed, health information will be dealt with in accordance with the Health Records Act 2001 (Vic), and we will make health information available to another health service provider at your request. When personal information is no longer required and no longer needs to be retained by law, we take reasonable steps to destroy or de-identify it.

Data breaches

We are subject to the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner in accordance with that scheme.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can request access to the personal information we hold about you by contacting us using the details set out below. We may need to verify your identity when you request your personal information, and we will respond within the timeframes required by law (generally within 30 days under the Privacy Act 1988 (Cth), and within 45 days for health information under the Health Records Act 2001 (Vic)). We may charge our reasonable costs of providing access, but not for making the request itself. For health information, access can also be provided through another health service provider nominated by you.

Sometimes, we may not be able to provide you with access to all of your personal information, for example where access would pose a serious threat to a person's life, health or safety, and, where this is the case, we will tell you why in writing and how you may complain. If you think that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act 1988 (Cth) or the Health Records Act 2001 (Vic), or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you within a reasonable period of time (usually within 30 days).

If you think that we have failed to resolve the complaint satisfactorily, you may complain to the Office of the Australian Information Commissioner (www.oaic.gov.au, 1300 363 992) or, in relation to health information handled in Victoria, to the Health Complaints Commissioner (hcc.vic.gov.au, 1300 582 113).

Contact us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Effective: 15 July 2026

Privacy Collection Notices

Template collection notices below.

Please note:

• the 'clinical intake notice' is intended to satisfy the notification requirements of both APP 5 of the Privacy Act 1988 (Cth) and HPP 1 of the Health Records Act 2001 (Vic) and should be provided with, or incorporated into, the intake and consent paperwork;
• the 'Workplace program participant Collection Notice' should be acknowledged and agreed by individuals participating in workplace training programs;
• the 'Website and general enquiry Collection Notice' should be acknowledged and agreed through a 'tick-box' prior to an individual being permitted to submit personal information on the MYM website (such as enquiry webforms); and
• the 'Telephone call script' should ideally be used where personal information is collected over the phone. However, if that is not practicable, a collection notice must be provided to the individual as soon as practicable thereafter (for example, where an appointment is made over the phone in an appointment confirmation email, which includes the collection notice). It should be noted that many health providers include a pre-recorded message as soon as a call connects which includes the collection call script.

1. Clinical intake Collection Notice

In this notice, 'we', 'us' and 'our' means Improve Psychology Pty Ltd ACN 681 324 738 trading as Mind Your Monkey Psychology of Level 7, 88 Green Street, Cremorne Victoria 3121.

We collect personal information about you, including health information, in order to assess your needs, provide psychology services to you and manage your care, and for purposes otherwise set out in our Privacy Policy at https://mindyourmonkey.com.au/privacy-policy (Privacy Policy). Health information is sensitive information, and we collect it with your consent.

The information you provide will be collected by or on behalf of us and may be disclosed to:

• your general practitioner, a referrer or another treating practitioner, with your consent;
• third parties that help us deliver our services (including secure practice management, information technology, telehealth and payment suppliers); and
• other persons as required or authorised by law, including where necessary to lessen or prevent a serious threat to life, health or safety, or to comply with mandatory reporting obligations.

In de-identified form, information may also be used in professional supervision and peer consultation, which is standard professional practice for psychologists. If you do not provide this information, we may not be able to provide our services to you. We may disclose your personal information to recipients located outside of Australia, including to cloud service providers and cloud based platforms used by us (including Xero platform) located in the United States of America.

We are required by law to keep health records for minimum periods (in Victoria, generally at least seven years after the last service, or until age 25 for records made about a person under 18).

Our Privacy Policy explains:

• how we store and use, and how you may access and correct, your personal information;
• how you can lodge a complaint regarding the handling of your personal information, including to the Office of the Australian Information Commissioner or the Victorian Health Complaints Commissioner; and
• how we will handle any complaint.

If you would like any further information about our privacy policies or practices, please contact us at info@mindyourmonkey.com.au or +61 416 811 612.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and this collection notice.

2. Workplace program participant Collection Notice

In this notice, 'we', 'us' and 'our' means Improve Psychology Pty Ltd ACN 681 324 738 trading as Mind Your Monkey Psychology of Level 7, 88 Green Street, Cremorne Victoria 3121.

We collect personal information about you (including your name, employer, role, work contact details, attendance information and any responses you choose to provide in program surveys or sessions) in order to administer and deliver the workplace program arranged by your employer, and for purposes otherwise set out in our Privacy Policy https://mindyourmonkey.com.au/privacy-policy (Privacy Policy).

Anything you say in a facilitated session, and your individual survey or assessment responses, are confidential to you.

Reporting to your employer is de-identified and aggregated only, and we do not tell your employer whether you have sought or received individual psychology services from us.

The only exceptions are where you expressly consent, where disclosure is required or authorised by law, or where disclosure is necessary to lessen or prevent a serious threat to life, health or safety.

Our Privacy Policy explains how you can access and correct your information and how to make a complaint. Contact us at info@mindyourmonkey.com.au for further information.

3. Website and general enquiry Collection Notice

Our enquiry channels are not monitored continuously. If you or someone you know is in immediate danger, call 000, or call Lifeline on 13 11 14 for 24/7 crisis support.

In this notice, 'we', 'us' and 'our' means Improve Psychology Pty Ltd ACN 681 324 738 trading as Mind Your Monkey Psychology of Level 7, 88 Green Street, Cremorne Victoria 3121.

We collect personal information about you in order to respond to your enquiry and manage bookings, and for purposes otherwise set out in our Privacy Policy at https://mindyourmonkey.com.au/privacy-policy (Privacy Policy).

This information may be disclosed to third parties that help us deliver our services.

The Privacy Policy explains how we will collect, use, store and disclose your personal information, the consequences for you if we do not collect this information, and the way in which you can access and seek correction of your personal information or complain about a breach of the Privacy Act.

To obtain further information, you can contact us at info@mindyourmonkey.com.au. Please do not include detailed health information in a general enquiry.

4. Telephone recording / live call script

You have called Improve Psychology Pty Ltd ACN 681 324 738 trading as Mind Your Monkey Psychology of Level 7, 88 Green Street, Cremorne Victoria 3121.

We may ask you for some personal information such as your name and contact details so that we can assist with your telephone enquiry. If you do not provide this information, we may not be able to assist you. Our Privacy Policy, available on our website www.mindyourmonkey.com.au, explains how we collect, use and disclose personal information and how to contact us to access or correct your personal information or make a complaint. You consent to us using this information in accordance with our Privacy Policy.

[Note: if the caller begins disclosing detailed health information before intake, the team member should explain that clinical information will be collected through the intake process, and if the caller appears to be in crisis, provide 000 and Lifeline 13 11 14 and follow the practice's crisis protocol.]

Thank you for visiting our website. In these Terms, 'us', 'we' and 'our' means Improve Psychology Pty Ltd ACN 681 324 738 trading as Mind Your Monkey Psychology of Level 7, 88 Green Street, Cremorne Victoria 3121.

By accessing and/or using this website and related services, you agree to these Terms and Conditions (Terms), which include our Privacy Policy (available at https://mindyourmonkey.com.au/privacy-policy (Privacy Policy)). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

1. General information only

The content on our website, including articles, resources and descriptions of our services and programs, is general information provided for educational purposes. It is not psychological, medical, legal or other professional advice, is not tailored to your circumstances, should not be used to diagnose or treat any condition, and is not a substitute for consulting a qualified health practitioner about your own situation.

Using our website, reading its content or submitting an enquiry does not create a psychologist and client relationship between you and us or any of our practitioners. A therapeutic relationship is established only after completion of our intake process and our confirmation of an engagement.

2. Collection Notice

We collect personal information about you in order to respond to your enquiry, manage bookings and provide you with our services, and for purposes otherwise set out in our Privacy Policy. If your enquiry relates to our psychology services, the information you provide may include health information, which we collect with your consent.

We may disclose that information to third parties that help us deliver our services (including information technology, practice management and communication suppliers) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. We may disclose your personal information to recipients located outside of Australia, including to cloud service providers and cloud based platforms located in the United States of America.

Our Privacy Policy explains:

• how we store and use, and how you may access and correct, your personal information;
• how you can lodge a complaint regarding the handling of your personal information;
• how we will handle any complaint.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

3. Workplace program information

Information on our website about our workplace and resilience programs, including references to work health and safety laws and psychosocial hazards, is general in nature and is not legal advice.

Participation in our programs can form part of an organisation's psychosocial risk control measures, but it may not of itself satisfy an organisation's duties under applicable work health and safety or occupational health and safety laws, and training cannot be an organisation's primary or sole control measure where those laws require otherwise.

Organisations should obtain their own legal and safety advice about their specific obligations.

Individual outcomes may vary.

4. Enquiries and bookings

Submitting an enquiry or booking request through our website does not create a confirmed appointment or engagement. Appointments and engagements are confirmed separately by us, and our services are provided subject to our service terms, fees and policies, which are advised as part of the intake or engagement process.

5. Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We may, from time to time and without notice, change or add to the website (including these Terms) or the information and services described on it. However, we do not undertake to keep the website updated. Subject to clause 12, we are not liable to you or anyone else if errors occur in the information on the website or if that information is not up to date.

6. Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

7. Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we grant you a licence to access the website and view the Content on the terms and conditions set out in these Terms and, where applicable, as expressly authorised by us and/or our third party licensors.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law. However, you are permitted to print or download Content for the purpose of viewing it for your own personal use.

8. No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any Content or services contained within this website, or use this website or any of its Content to further any commercial purpose.

9. Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

• any act that would constitute a breach of the privacy (including uploading private or personal information without an individual's consent) or any other legal rights of individuals;
• using this website to defame or libel us, our team or other individuals;
• uploading files that contain viruses or other malicious code that may cause damage to our property or the property of other individuals;
• interfering with the operation or security of the website, or scraping or harvesting data from the website; and
• posting or transmitting to this website any unauthorised material, including material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise unlawful, or which is detrimental to or in violation of our systems or a third party's systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

10. Feedback and reviews

We welcome feedback about our services. However, Australian law restricts the use of testimonials and reviews in advertising regulated health services. We may therefore decline to publish, or may remove, any feedback or review relating to clinical aspects of our psychology services, and any feedback you provide may be used by us internally for quality improvement rather than published. By providing feedback you consent to us handling it in this way.

11. Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up to date, that access will be uninterrupted or error free or free from viruses, or that this website will be secure.

You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice, and, subject to clause 12, we will not be responsible for any loss, cost, damage or liability that may arise as a result.

12. Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

Subject to that, and to the maximum extent permitted by law:

• we exclude all other conditions, warranties and guarantees, whether express or implied;
• we are not liable to you or anyone else for any indirect or consequential loss, or any loss of profit, revenue, data or opportunity, arising from your use of, or inability to use, this website or your reliance on its Content, however caused; and
• where our liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the relevant services or paying the cost of having them resupplied.

13. Changes to these Terms

We may update the website and these Terms from time to time. Changes take effect when published on the website, and your continued use of the website after changes are published constitutes acceptance of the updated Terms.

14. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be severed and the remainder of these Terms will continue in full force and effect.

15. Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.

Contact us

Mind Your Monkey Psychology

88 Green Street, Cremorne, VIC 3121

Phone: +61 416 811 612

Email: info@mindyourmonkey.com.au

Effective: 15 July 2026